Privacy Policy 11cuci
Your privacy is our priority. This document explains in detail how 11cuci collects, processes, stores and protects the personal information of every player who uses our platform.
Protecting Your Personal Information
11cuci is committed to ensuring that every piece of information you share with us is handled with full trust and security.
High-Level Data Encryption
All personal data and financial transactions are protected with 256-bit SSL encryption technology. Your information is never stored without a strong security layer.
No Sale of Data to Third Parties
11cuci does not sell, rent or disclose your personal information to any third party for marketing or commercial purposes without your consent.
Full Account Control in Your Hands
You have the right to access, update and request deletion of your personal information at any time through our support channels, which operate 24/7.
International Licensing Compliance
As a platform operating under international licensing, 11cuci complies with the data protection standards set by our regulatory body.
Financial Transaction Security
Every transaction via Touch 'n Go, DuitNow, FPX, Boost and crypto assets is processed in a secure environment. Your payment information is handled in accordance with industry standards.
Privacy Support 24 Hours a Day
Any questions about your privacy and data protection can be directed to our support team via live chat or email in Bahasa Melayu or English.
Information We Collect
In operating the 11cuci platform, we need to collect certain information to allow you to enjoy our services safely and smoothly. The information we collect falls into several main categories.
We only collect information that is necessary for the stated purposes. We do not collect information unrelated to the provision of 11cuci services. 🔒
Identity Information
When you register an account with 11cuci, we collect your full name, date of birth, identity card number (MyKad) or passport, mobile phone number, and email address. This information is required to verify your identity and to ensure compliance with the minimum age requirement (21 years and above) and our international licensing obligations.
Financial Information
To process deposits and withdrawals, we collect information relating to the payment method you use, including e-wallet account details, bank account numbers for FPX transactions, and crypto wallet addresses. This information is used solely to process your financial transactions.
Technical and Usage Information
We automatically collect certain technical information when you browse our platform, including:
- IP address and network information
- Your device's browser type and operating system
- Pages visited and the duration of your session
- Cookies and related tracking technologies
How We Use Your Information
The information we collect is used for clear and specific purposes. Each purpose is directly related to the provision of safe and quality 11cuci services.
Account Verification and Management
Your identity information is used to verify that you meet the minimum age requirement of 21 years, to manage your account securely, and to ensure that only you can access that account. Our Know Your Customer (KYC) process also relies on this information.
Financial Transaction Processing
Your financial information allows us to process deposits and withdrawals quickly and accurately. The minimum deposit is RM50 and the minimum withdrawal is RM100, and we use this information to verify each transaction within 5 to 30 minutes.
Platform Improvement
Aggregated usage data helps us understand usage patterns, identify technical issues, and improve the overall 11cuci platform experience. This analysis does not use personal identity information directly.
Security and Fraud Prevention
Your technical and financial information is also used to detect suspicious activity, prevent fraud, and ensure compliance with responsible gambling policies — including self-exclusion and betting limits that you set.
Trusted Service Providers
In certain circumstances, 11cuci may share your information with third parties acting as service providers to us, such as licensed payment processors and gaming platforms. All such third parties are bound by strict confidentiality agreements and may only use your information for the specified purposes.
Legal and Licensing Requirements
We may need to disclose certain information where required by applicable law, court order, or the requirements of the international licensing body that issued our operating licence. In such situations, we will only disclose the minimum information required and, where possible, will notify you in advance.
What We Will Not Do
11cuci will never sell, rent or disclose your personal information to advertisers, marketing companies or any third party for commercial purposes without your explicit consent. This is our core commitment to all players.
Information Sharing and Disclosure
Your privacy is a trust we take seriously. 11cuci sets strict conditions on who may access your information and under what circumstances.
Every third party we work with has undergone rigorous security assessment and is bound by a comprehensive data protection agreement. ✅
If you suspect a privacy breach involving your account, please contact the 11cuci support team immediately via live chat 24/7.
Use of Cookies and Tracking Technologies
The 11cuci platform uses cookies and similar technologies to improve your experience when browsing our website.
Essential Cookies
These cookies are required for basic platform functions such as login sessions, security verification, and language preferences. Without these cookies, the platform cannot function properly.
Analytics Cookies
We use analytics cookies to understand how players use our platform. The data collected is aggregated and does not identify individuals personally.
Managing Cookie Preferences
You can control and manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Your Rights as an 11cuci Player
As a player who trusts us with your personal information, you have several important rights that we fully respect.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or out of date, you have the right to ask us to update it promptly.
Right of Erasure
Under certain circumstances, you have the right to request the deletion of your personal information from our systems.
Right to Object
You have the right to object to the processing of your information for certain purposes, particularly direct marketing.
Right to Data Portability
You may request a copy of your data in a machine-readable format for transfer purposes.
Right to Restrict Processing
Under certain circumstances, you have the right to ask us to limit how we process your personal information.
To exercise any of the above rights, please contact the 11cuci support team via 24/7 live chat or email: [email protected]
Data Security and Retention
11cuci takes comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Our key security measures:
- 256-bit SSL encryption for all data in transit
- Multi-level access controls for staff
- Continuous security system monitoring
- Regular security audits by independent third parties
Information Retention Period
We retain your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. When the information is no longer needed, we will securely delete or destroy it in accordance with our standard procedures. Certain financial records may need to be kept for a longer period to meet international licensing requirements and relevant legal obligations.
Data Breach
While we take all reasonable precautions, no security system can guarantee absolute protection. In the event of a material data breach, we will take immediate steps to mitigate the impact and notify affected players within a reasonable time as required by our licensing obligations.
Cross-Border Data Transfers
As a platform operating under international licensing, your personal information may be processed on servers located in various countries. In all cases, we ensure that protection equivalent to the standards set out in this Privacy Policy is maintained regardless of where processing takes place.
Updates to This Privacy Policy
Right to Update
11cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or relevant legal developments. Any material changes will be clearly displayed on our platform along with the new effective date.
Change Notifications
When we make significant changes to this Privacy Policy, we will notify you via your registered email or through a prominent notice on the 11cuci platform. Your continued use of our services after any such changes will be considered your acceptance of the updated Privacy Policy.
Agreement to This Policy
By registering and using the 11cuci platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. If you have any questions, our support team is available to assist you 24 hours a day.
Frequently Asked Questions About the Privacy Policy
Below are answers to questions commonly asked by 11cuci players regarding the protection of their personal information.
- 24/7 live chat available directly within the 11cuci platform — support in Bahasa Melayu and English
- Email us at [email protected] — we will respond within a reasonable time
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