11cuci FAQ —
Complete Answers for Malaysia Players

11cuci accepts the identity card (MyKad) as the primary verification document for Malaysia players. Make sure the document image is clear, not blurry, and all four corners are visible. For payment method verification, a screenshot or e-wallet statement showing the account name and account number is also required to ensure withdrawals are processed smoothly.

Verification is usually rejected because the document image is too dark, blurry, cropped, or the name does not match the registered payment account. Re-upload a clearer image under adequate lighting. If the problem persists, contact 11cuci support via 24/7 live chat for further guidance — our team will review and inform you of the reason for rejection.

All uploaded documents are stored with high-level encryption and accessed only by authorised KYC staff. 11cuci does not share your personal information with third parties without your consent, except as required by law or regulatory authorities. You can refer to our Privacy Policy for full details.

Yes — this is an important requirement at 11cuci. The name on your gaming account must match the name on the payment account you use (for example your Touch 'n Go eWallet account, FPX bank account or DuitNow account). A name mismatch may cause withdrawals to be delayed or rejected. This is a security measure to protect all parties from unauthorised fund transfers.

Account name changes cannot be done on your own for security reasons. If there is an error in the name or personal details entered during registration, please contact 11cuci support 24/7 via live chat or email. Our team will review the request along with relevant supporting documents and help resolve the matter.

The minimum withdrawal amount at 11cuci is RM100 for all payment methods — whether via Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto assets such as USDT, BTC and ETH. There is no difference in minimum amount by method. Make sure your account balance is sufficient and any wagering requirements (if a bonus is active) have been met before submitting a withdrawal request.

Withdrawals at 11cuci are processed within 5 to 30 minutes. This applies to withdrawals via Touch 'n Go eWallet, DuitNow, FPX and Boost. Funds will arrive in your account within that time once the request is confirmed. If it takes longer than 30 minutes, please contact our 24/7 support with your transaction reference number for an immediate check.

Yes, withdrawals at 11cuci can be made at any time including weekends and public holidays. Our platform operates around the clock. However, withdrawals via FPX (online banking) may be subject to banking system operating hours. Methods such as Touch 'n Go eWallet, DuitNow and Boost are generally faster on holidays compared to regular bank transfers.

Generally, 11cuci encourages withdrawals to the same method used for the deposit to make identity verification easier and to prevent suspicious fund transfers. This is a standard security procedure in the industry. If you need to change your withdrawal method, contact our support first to get the appropriate guidance and approval.

If your withdrawal is still not completed after 30 minutes, the first step is to check whether there are any outstanding account verification requirements or remaining wagering balance. If all requirements have been met, contact 11cuci support via 24/7 live chat with your account number, withdrawal amount and the time the request was made. Our team will check the status promptly.

The 11cuci welcome bonus is credited automatically when you make your first deposit. For example, if you deposit RM100, you receive a bonus of RM200, bringing your total balance to RM300. The maximum deposit eligible for the full bonus is RM250 and above for a full claim of RM500. No special promo code is needed — simply register a new account and make your first deposit.

The 11cuci wagering requirement is 20 times the bonus amount received — not the deposit amount. For example: deposit RM100 → bonus RM200 → wagering required is RM200 × 20 = RM4,000. Another example: deposit RM600 → bonus RM500 → wagering RM500 × 20 = RM10,000. Once the wagering is fulfilled, winnings from the bonus can be withdrawn as normal.

No — the 11cuci welcome bonus is only available for the first deposit and is limited to one claim per player. This means one account, one mobile number and one payment method is eligible for one welcome bonus only. Attempting to register multiple accounts to obtain additional bonuses is a violation of the terms and may result in account suspension.

Yes, you can request a bonus cancellation through 11cuci live chat support. However, please note that once a bonus is cancelled, any winnings obtained using that bonus funds will also be forfeited. If you only wish to withdraw your original deposit amount without the bonus balance, this can be discussed with our support team who are available 24/7.

Bonuses at 11cuci have a set validity period and will expire if wagering requirements are not met within the given time. The exact period will be shown in the offer terms when you receive the bonus. It is recommended that you check these terms immediately after the bonus is activated so you can plan your play before the period ends.

11cuci offers three VIP tiers — Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%) and Gold (up to 1.5%). You move up tiers based on your gaming activity — the more active you are, the faster you can advance to a higher level. Cashback is credited every week and can be used directly for further play.

Table limits in the 11cuci live casino are arranged across various levels — from low-value tables suitable for new players to premium tables for experienced players with higher limits. This allows players to choose a table that fits their budget. The latest table limit details can be viewed directly on the platform after logging in to your 11cuci account.

In live roulette at 11cuci, you can place various types of bets including straight up (single number), split (two adjacent numbers), street (three numbers in a row), corner (four numbers), dozen (12 numbers), column (12 numbers in a column), as well as simple bets like red/black, odd/even and high/low. Each type carries a different payout based on the odds of winning.

Baccarat is a game that is easy to learn. You simply choose to bet on Player, Banker or Tie. The goal is for the hand closest in value to 9 to win. Cards valued at 10, J, Q, K count as 0. At 11cuci, there are baccarat tables with real dealers streaming live, giving an experience similar to playing at a physical casino.

Yes, the 11cuci live casino is fully compatible with mobile phones and tablets. The game interface is optimised for smaller screens — betting buttons, the dealer feed and scoreboards are all displayed clearly. You only need a stable internet connection (WiFi or 4G/5G data) to enjoy live baccarat, roulette and sic bo without interruption.

All live casino games at 11cuci are provided by licensed software providers that follow industry standards to ensure fair play. Cards are shuffled live in front of the camera, and the live stream lets you observe every round in real time. The 11cuci platform operates under international licensing that requires compliance with fair play standards.

11cuci accepts deposits via the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX (including Maybank, CIMB, Public Bank and other major local banks as examples), Boost and crypto assets — namely USDT, BTC and ETH. All methods support a minimum deposit of RM50.

The minimum deposit at 11cuci is RM50 for all payment methods — including Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto. There is no difference in minimum amount based on the method chosen. This makes 11cuci suitable for players who want to start with a modest budget before adding further deposits.

11cuci does not charge a processing fee for deposits. The amount you put in will be credited in full to your account. However, some e-wallet providers or banks may apply a small transaction charge based on their own policies — this is outside 11cuci's control. To avoid unexpected charges, check your payment provider's terms before making a deposit.

To make a crypto deposit at 11cuci, log in to your account and select the "Crypto" method in the deposit section. The system will display the wallet address and supported network (for example TRC20 for USDT). Send the assets from your crypto wallet to that address and wait for blockchain network confirmation. The RM value will be credited based on the current exchange rate at the time the transaction is received.

If your deposit has not been credited after 10-15 minutes, prepare proof of payment (screenshot of receipt, transaction ID or statement) and contact 11cuci support 24/7 via live chat. State the payment method used, amount, time and transaction reference number. Our team will check and resolve the issue promptly. Do not make a second payment until the first issue is resolved.